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Our Advantages

Professional Legacy

Building on over 70 years of excellence at Haven of Hope, TotalCare embrace the philosophy of "Tender Care, TotalCare", committing to provide great customer experiences through thoughtful arrangements for service users and their carers.

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Strong Reputation

Since our establishment in 2009, TotalCare has supported over 5,000 elderly individuals with diverse care and rehabilitation services. Our extensive experience has earned us a strong reputation and positive feedback, making us your trusted choice.

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Extensive Team

TotalCare service team consists of over 1,000 professionals, including (but not limited to) physiotherapists, speech therapists, occupational therapists, Chinese medicine practitioners, dietitians, nurses, social workers, health workers, personal care assistants, and medical escorts. We are well-equipped to meet a variety of caring needs.

Additionally, the great team could also provide relief staffing services to support the stable operations and high-quality care for nursing and caring service units.

One-Stop Support

TotalCare services encompass home care, day care, residential care, and professional rehabilitation plans, allowing for flexible transitions upon users' varying health needs, and also offer various support programmes for carers to help them recharge on their caring journey.

Furthermore, TotalCare can connect service users with the "Community Care Service Voucher Scheme (CCSV) for the Elderly" or charity-funded services based on their financial situation.

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Disclaimer

The information contained on this website of Haven of Hope Christian Association (hereinafter referred to as "the Association") is for reference only. Although the Association has tried its best to ensure that the information on this website is accurate, the Association does not guarantee that the information is accurate. The Association will not be held legally responsible for any errors or omissions.

Users who link from our website to web pages provided by other organizations must note that these web pages are compiled and provided by the organizations that own the web pages. The Association is not responsible for the content of web pages linked to this web page, nor is it responsible for any loss or damage caused by the use of such links.

General Principle

In compliance with the Personal Data (Privacy) Ordinance, Haven of Hope Christian Service (HOHCS) and/ or its service units is committed to safeguard the personal information of web users. Personal data, including but not limited to name, telephone number, facsimile number, address, email address, record of donation will only be collected to organize, coordinate and carry out activities to support or encourage charitable and /or health related works organized and undertaken by HOHCS and/ or its service units and to publicize and promote such works. All reasonably practicable actions shall be taken to ensure that personal data collected and retained are accurate and securely protected. No personal data shall be disclosed to other organization or individuals without consent of the web users.

Collection and Use

When web users visit the website of HOHCS, our service provider will only record their IP address and the pages browsed. No personally identifiable information shall be collected. The aggregate information about the number and types of visitors will be used for conducting analysis for website improvement.

Storage and Access

All personal information that web user provides to HOHCS is secured on HOHCS's server with restricted access. HOHCS reserves the right to use agents, who are bound by strict confidentiality guideline, to perform storage and processing functions. Only designated staff or agents are permitted to view user’s personal data.

Online Registration / Online Donation

When web users register or donate, their personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

Update and Removal

If web users would like to update or remove their personal information from the database of HOHCS, please email your request to crd@hohcs.org.hk or write to our Communications and Resource Development Department. Address is as follows:
Communications and Resource Development Department
Haven of Hope Christian Service
7 Haven of Hope Road
Tseung Kwan O, NT
Hong Kong