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客戶分享上門1

16/06/2024 李小姐：

吳生，你好

好的，7月份麻煩請安排，謝謝！

劉姑娘的工作很好，令媽媽有適度的伸展運動，保持有良好活動，感恩有你們

陳 XX 及其家人 敬上
二0二四年春節

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客戶分享5

致：靈實院舍的各位員工：
由於疫情受阻，引至我們一向活躍的嫲嫲被困家中，引至她身體機能日漸衰退，謝謝你們這幾個月來的悉心照顧，令她情緒大為好轉，也舒緩了家人的照顧壓力，衷心感激！
祝願各位身體健康！生活愉快！

伍XX 家人敬上
March, 2023

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客戶分享10

謝謝您們對媽媽悉心的照顧與關懷！使她在孤獨的人生中得到一些温暖。
感謝嬸嬸們每星期幾天的物理治療運動，使媽媽暫卻忘記她長久的痛症。
祝願各位老友記身體健康，每天笑呵呵！

寶珍女兒上
2023.5.10

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客戶分享4

敬祝
靈實長者日間暨復康中心(港島東)護士、社工及各員工：
龍馬精神
萬事如意
工作順利
笑口常開

陳 XX 及其家人 敬上
二0二四年春節

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客戶分享3

靈實長者日間暨復康中心(港島東)
貴中心本著以人為本的服務，使參與者獲得優良的教育與照料。陳 XX 自參加以來產生濃厚的興趣，學習貴中心的課程。特此多謝各導師和員工的指導。

XX 婆婆家屬上

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客戶分享7

各位姑娘、職員：
聖誕快樂！
新年進步！
衷心感謝各位多年、多月來的照顧及關愛，請大家吃一件甜點，希望大家賞面，笑納。只想表達我們家人的小小心意，大大謝意！祝願各位每天工作中都有一點
甜，一切順心！

吳X 及家人
19.12.2023

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客戶分享8

本人是關XX 女女，很感謝陳姑娘幫助媽媽上門做訓練，陳姑娘對媽媽的愛心及耐性，媽媽感受得到，姐姐亦稱讚陳姑娘有愛心，每當做完運動那天，我回家吃飯時，媽媽對姑娘亦讚口不絕。最近因為媽媽的失眠問題嚴重了，我希望比媽媽嘗試另外一類的認知訓練，再一次得到你們的服務！

謝謝！

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客戶分享1

To all staff,
Thank you for taking good care of me.
You are always cheerful and bright. Thank you and Goodbye. All the best
Hung XXXX XXX
10 5 2023

The effort of all the staff in the Centre is much appreciated! My husband has a good experience during his stay!
With love,
Mrs Hung

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客戶分享2

致各位：
多謝你們對錦興的關懷與及悉心無微不至的照顧，本人萬分感激。
祝各人新一年身體健康！
平安喜樂！
工作順利！

X錦興女兒 敬上
主佑 / 2022

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客戶分享6

致：麥姑娘及中心各護理人員：
衷心感謝中心各位姑娘在過往的日子對家母黃 XX 婆婆的悉心照顧。非常感謝麥姑娘在我們家中遇到艱難時候，協助 XX 尋找院舍。感謝你們細心及關愛。在此表示我們最衷心的感激和敬意！祝願各位身體健康！平安喜樂！

黃XX 家屬
2023

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Professional Legacy

Building on 70 years of excellence at Haven of Hope, we embrace the philosophy of "Tender Care, TotalCare." We are committed to providing a great customer experience through thoughtful arrangements for service users and their carers.

Click here to see our users' feedback.

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Background

TotalCare was founded by Haven of Hope Christian Service in 2009, drawing on decades of experience in elderly care. We offer a one-stop service for frail elderly individuals facing various chronic illnesses, strokes, cognitive impairments, or decreased self-care abilities. Our services include home care, day care centre, and elderly home referral, all tailored to meet the diverse needs of elderly support and rehabilitation.

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TotalCare Promotional Video

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Strong Reputation

Since our establishment in 2009, TotalCare has supported over 5,000 elderly individuals with diverse care and rehabilitation services. Our extensive experience has earned us a strong reputation and positive feedback, making us your trusted choice.

Click here to see our users' feedback.

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Extensive Team

The TotalCare service team consists of over 1,000 professionals, including (but not limited to) physiotherapists, occupational therapists, speech therapists, Chinese medicine practitioners, dietitians, nurses, social workers, health workers, personal care assistants, and medical escorts. We are well-equipped to meet a variety of care needs. 

Additionally, we provide relief staffing services to support the nursing sector, helping service units maintain stable operations and high-quality care.

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Philosophy

We embrace the philosophy of "Tender Care, TotalCare." We believe that compassionate and attentive support enables elderly individuals, even when frail or ill, to enjoy a high-quality and fulfilling life filled with hope and joy.

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客戶分享9

親愛的麥姑娘：
感謝你地中心過去的辛勞工作，家父能獲得物理及言語治療，減輕姐姐的重擔，也減輕我的心理壓力，因為總覺得家父運動量不足。
也感謝你多次詳細回答本人的查詢，並你地中心所有同事對家父的愛護！！
感恩能遇到一班熱心為長者及家屬服務的團隊，願主賜福予你們整個團隊，繼續作鹽作光，榮神益人，將榮耀歸主！
衷心希望貴中心獲得資助購買新的車輛，能讓坐輪椅的長者有更多空間上落，以便讓更多長者同時返中心接受服務！
最後求主保守貴中心全體同事工作愉快！身體健康！合家平安！福杯滿溢！

鄒小姐上
2023.5.31

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"TotalCare Oasis" Carer Support Centre

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One-Stop Support

Our services encompass home care, day care, residential care, and professional rehabilitation therapy, allowing for flexible transitions based on users' varying health needs. We also offer various support programmes for carers to help them recharge on their journey.

Furthermore, we can connect service users with the "Community Care Service Voucher Scheme (CCSV) for the Elderly" or charity-funded services based on their financial situation.

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Logo Design Concept

Sky-Blue Theme

Sky-blue represents vitality, hope, and cheerfulness, complementing the name "Haven of Hope" and reflecting our core values of progressiveness and professionalism.

Cross

We serve all users with the love bestowed by God.

TotalCare

TotalCare signifies our commitment to providing comprehensive, meticulous, and tender loving care to all service users.

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Disclaimer

The information contained on this website of Haven of Hope Christian Association (hereinafter referred to as "the Association") is for reference only. Although the Association has tried its best to ensure that the information on this website is accurate, the Association does not guarantee that the information is accurate. The Association will not be held legally responsible for any errors or omissions.

Users who link from our website to web pages provided by other organizations must note that these web pages are compiled and provided by the organizations that own the web pages. The Association is not responsible for the content of web pages linked to this web page, nor is it responsible for any loss or damage caused by the use of such links.

General Principle

In compliance with the Personal Data (Privacy) Ordinance, Haven of Hope Christian Service (HOHCS) and/ or its service units is committed to safeguard the personal information of web users. Personal data, including but not limited to name, telephone number, facsimile number, address, email address, record of donation will only be collected to organize, coordinate and carry out activities to support or encourage charitable and /or health related works organized and undertaken by HOHCS and/ or its service units and to publicize and promote such works. All reasonably practicable actions shall be taken to ensure that personal data collected and retained are accurate and securely protected. No personal data shall be disclosed to other organization or individuals without consent of the web users.

Collection and Use

When web users visit the website of HOHCS, our service provider will only record their IP address and the pages browsed. No personally identifiable information shall be collected. The aggregate information about the number and types of visitors will be used for conducting analysis for website improvement.

Storage and Access

All personal information that web user provides to HOHCS is secured on HOHCS's server with restricted access. HOHCS reserves the right to use agents, who are bound by strict confidentiality guideline, to perform storage and processing functions. Only designated staff or agents are permitted to view user’s personal data.

Online Registration / Online Donation

When web users register or donate, their personal information will be securely encrypted, in which credit card information will only be collected by the Visa/Master companies via their payment gateway for the purpose of processing the donation payment. HOHCS will not disclose any of such information. Other personal information such as donor's name, telephone number, facsimile number, address, email address and record of donation will only be used for the purposes of issuing and sending of donation receipts and mailing of promotional materials by HOHCS.

Update and Removal

If web users would like to update or remove their personal information from the database of HOHCS, please email your request to crd@hohcs.org.hk or write to our Communications and Resource Development Department. Address is as follows:
Communications and Resource Development Department
Haven of Hope Christian Service
7 Haven of Hope Road
Tseung Kwan O, NT
Hong Kong